This service aims to empower you to make choices about how you would like to resolve your dispute. It involves a 20 to 30 minute phone call so you can tell us what the problem is. We will discuss with you whether we can help. This service is free and confidential.
During your pathways discussion we will work out whether our advocacy services can help. We aim to complete this process within a few weeks.
We know that getting started on a formal legal process can be challenging so we developed Pathways to Resolution. We start with this so that you understand your options. We know people want problems solved quickly but often do not understand the options available to them so they can make an informed choice about which pathway to follow.
Our team has been involved in tens of thousands of disputes with ACC. We use our expertise to talk to you about their options and what might work.
We talk about why we often recommend appointing an advocate and starting with conciliation to allow you to try and quickly reach an agreement without the need to wait months for a formal decision. We will explain that most disputes are resolved using this process, but that sometimes disputes cannot be resolved by agreement in which case you can continue to the more formal review process.