We know that the formal legal process can be challenging so we've developed a new approach. This allows everyone involved to have their say and engage effectively and help find solutions that reach everyone's goals. We know people want problems solved in a timely manner so we normally try this approach first.
We will talk to you about the law, and the evidence, and help prepare you for consensus-based conciliation. We will talk about the options that might be available to resolve the issues and what the outcomes might be.
This is all about helping you reach a resolution that is consistent with the law and that works for you. It generally takes several working days after you have decided to proceed and completed the necessary agreements for us to arrange for you to talk to an advocate.